FAQ
1. Can I get sample for testing market? A: Yes. Sample order is available for quality check and market test. We will charge sample fee based on your equirements.
2. Delivery time for sample orders?
A: It usually takes about 30 days for sample,4060 days for mass productions order based on specifications for your order and quantity.
3. What's your payment terms?
A: T/T, Western Union, Paypal, Trade Assurance, Credit Card.
4. Do you have the products in stock?
A：Yes , we have a few model samples could supply to you.
5. What's the delivery time of this electric bike ?
A：It usually takes about 30 days to produce an order from MOQ to 20FT container. But the exact delivery time might be different for different orders or at different time.
6. Can I mix different models in one order?
A：Yes, different models can be mixed in one order, but the quantity of each model should not be less than MOQ. we can recommend you based on your requirements also.
7. How does your factory do regarding quality control?
A：Quality is priority always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.
8. Will you deliver the right goods as ordered? How can I trust you?
A：Yes, we will. The core of our company culture is honesty and credit. We understand that trust is crucial in any business relationship. At SOBOWO, we are committed to delivering exactly what you order, adhering to the highest standards of quality control. Our longstanding reputation in the industry and our track record of satisfied customers worldwide attest to our reliability. Additionally, we provide transparent communication throughout the order process and offer comprehensive customer service to address any concerns you might have. We also ensure that every product undergoes thorough inspections before shipment to guarantee you receive the correct goods in perfect condition.
9. What's your warranty terms ?
A: For our warranty, the motor, battery and other electric components are covered by a oneyear warranty while the frame has a twoyear warranty with nonhuman damage. Whether your ebike or etrike is within the warranty period or not, SOBOWO is committed to providing firstclass aftersales service for you. professional onetoone service. For any issues or demands, please feel free to contact our aftersales service department at info@sobowo.com. we will immediately deal with problems for you
